We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns
within 14 days of receipt for most items in new condition.
1. Get in touch with our customer service by sending us an email. Indicate which item(s) you
would like to return and the reason for your return.
2. Place the item(s) in the original packing and seal the parcel securely.
3. Drop off you package at the local post office. We advise to use a tracked shipment to secure
4. Once we receive your package, we will promptly process an exchange or issue a refund to
your account in accordance to our return conditions.
1. You have 14 days to decide if an item is right for you, if not, you can certainly come to us within 14
days of receipt.
2. Items returned must be in their unused condition with the original packing. We do not accept a
returned item that’s worn, damaged, washed or altered in any way.
3. We do not accept returned items that were sent back by you directly without checking with us first.
4. Buyer is responsible for return shipping cost.
5. If you need to return the product, the shipping fee forth would be subtracted no matter whether it's
free shipping fee or not when ordering. Since it's already paid to the courier when shipping. Your
understanding is highly appreciated.
6. Return: once we have received your return in original conditions we will transfer your money back
to your account according to your payment.
7. Exchanges: please contact us – and we are happy to assist and find another beanie for you.
If you wish to return an item, please contact our customer service first via email to receive our
Have further question? Contact us!
Prefer a personal touch? Try (+43) 664 280 1139
give us a shout and lets have a chat
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